Farmtrek’s Frequently Asked Questions
2024/25
Where is the nearest Dealer?
| Farmtrek operates without intermediaries, selling directly to our customers through our website. This direct-to-consumer approach allows us to offer the most competitively priced UTVs in the market today. |
Where can I buy parts?
Parts can be ordered directly by contacting our team at sales@farmtrek.com.au
Where do I get my UTV serviced?
We offer a range of servicing options for your convenience. You can have your UTV serviced at our factory in the Southern Highlands, or take advantage of our mobile service, where we come to you.
What do you do when you service my UTV?
Our comprehensive service includes a thorough inspection and maintenance of the engine and transmission oil, coolant system, CV axle boots, spark plugs, air filter, brake system, spark arrestor, cable inspection and lubrication, tyre and rim check, battery, fuse and relay check, and suspension adjustment.
How often should I service my Farmtrek UTV?
Please refer to the maintenance section of your owner’s manual. The service intervals outlined in the maintenance schedule are based on average riding conditions. For severe conditions or frequent full-throttle use, more frequent servicing may be necessary. Generally, we recommend servicing your UTV every 50 hours or once per year.
Can I service my Farmtrek UTV myself?
Yes, you can service your UTV yourself, but please note that this will void your warranty. However, if you are a licensed mechanic and pass our verification process, you may be eligible to service your UTV while maintaining your warranty. If you choose to perform the servicing yourself, we recommend keeping detailed records and receipts to verify that all required oil changes and maintenance were completed.
Where can I get my owners manual?
| All of our vehicles come with an owner’s manual when purchased new. If you’ve misplaced or damaged your original manual, please contact our team, and we will arrange a replacement for you. |
How do I get my vehicle repaired while in warranty?
To obtain warranty coverage, the first step is to contact our team to arrange a diagnosis. We will then assess the warranty coverage available and guide you through the process of getting your vehicle back on the terrain.
Can I have my own independent repair facility perform warranty repairs?
No, only authorised Farmtrek repairers are permitted to perform warranty work on your Farmtrek product.
I haven’t received my order confirmation, has my order been placed?
Order confirmations may sometimes be directed to your junk folder, so please check there first. You can also view your order history and status in your account. If you’re unable to find your order details, please contact us so we can assist you further.
I made a mistake, can I make changes to my order?
If there has been a mistake with your order, please contact us, and we will work diligently to find a resolution.
Can I add items to my order?
Please contact us as soon as possible, and we will make every effort to update your order. The sooner you reach out, the better the chances of modifying your order in time.
I think a product I ordered is faulty, what do I do?
We’re sorry to hear it. If you are experiencing problems with your Farmtrek UTV or quad bike please get in touch with us and provide your order number so we can troubleshoot with you and rectify the issue.
How can I pay for my order?
We accept payment by Visa, Mastercard or American Express.
How long will my order take to arrive?
Generally, orders take 8 to 10 weeks for delivery; however, we do carry some stock that may allow for delivery within two weeks. After placing your order, a delivery consultant will contact you to guide you through the process.
How do I order a Farmtrek UTV?
Visit our design studio to explore our latest options and place your order online. The purchase price and estimated delivery date will vary based on your configuration. To order by phone, please call 1300 295 368.
Can I request a test drive?
Yes, test drives are available at our factory in the Southern Highlands, NSW. Please contact us to book a test drive.
I just submitted my order. What are the next steps?
As your delivery date approaches, a delivery consultant will reach out to confirm your details and address any related matters.
Can I arrange my own delivery of my order?
Yes, you can. Please select the pickup option when placing your order, and our delivery consultant will contact you to assist with the arrangements.
Your delivery option in Australia does not include Tasmania as an option. Can you arrange delivery still at a different price?
Yes, we may be able to deliver to Tasmania; however, as it is not a regular delivery location for us, our freight rates may not be competitive.
Is finance available for a Farmtrek Vehicle?
Yes, we use Lydian Asset Finance for our finance option. Please contact the office on 1300 295 368 to gain more information.