Farmtrek’s Privacy Policy
2024
Farmtrek Australia Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and manage your personal information.
1. Collection of Personal Information
We may collect personal information from you in various ways, including when you:
- Place an order through our website or over the phone.
- Register for an account on our website.
- Subscribe to our newsletters or mailing lists.
- Contact us for customer service or enquiries.
- Participate in surveys, promotions, or competitions.
The types of personal information we may collect include:
- Name, address, and contact details (including email and phone number).
- Payment information, including credit card details.
- Purchase history and preferences.
- Any other information you provide us during your interactions with us.
2. Use of Personal Information
We collect and use your personal information to:
- Process and fulfill your orders, including delivery of products and services.
- Communicate with you regarding your order, enquiries, or customer service needs.
- Provide you with updates, promotional offers, and information about our products and services (if you have opted in to receive such communications).
- Improve our products, services, and overall customer experience.
- Comply with legal obligations and protect our rights.
3. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- To our service providers and contractors who assist us in delivering our services, including payment processing, delivery services, IT support, and marketing.
- To our related entities within Farmtrek Australia Pty Ltd, as necessary for business operations.
- To Government authorities or law enforcement agencies, as required by law.
- In the event of a merger, acquisition, or sale of our business, where your personal information may be transferred to the new owner.
We will not sell, rent, or trade your personal information to any third parties for their marketing purposes without your consent.
4. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We use a combination of physical, technical, and administrative security measures to safeguard your personal information.
However, no data transmission over the internet or information stored on servers can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us.
5. Access and Correction of Personal Information
You have the right to access and correct the personal information we hold about you. If you wish to access or update your personal information, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and may require you to verify your identity before granting access.
6. Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and to gather information about how you use our website. Cookies are small text files that are stored on your device when you visit our website. You can disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
We also use website analytics tools to collect and analyse information about your use of our website, such as pages visited, time spent on the site, and other usage statistics. This information is used to improve our website and services.
7. Marketing Communications
If you have opted in to receive marketing communications from us, we may use your personal information to send you promotional offers, updates, and information about our products and services. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other circumstances. The most current version of this policy will be posted on our website, and we encourage you to review it periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Farmtrek Australia Pty Ltd
Unit 1, 12 Tyree Place
Braemar NSW 2575
Australia
Phone: 1300 295 368
Email: legal@farmtrek.com.au
We are committed to resolving any privacy issues promptly and fairly.
Important Information
All content within this policy is protected by copyright © 2024 Farmtrek Australia Pty Ltd (“Farmtrek Australia”). Unauthorised reproduction or distribution of any part of this policy is strictly prohibited. While every effort has been made to ensure the accuracy of the information provided, it is essential that the information is verified at the time of order. Prices, product specifications, features, and availability are subject to change without notice. Farmtrek Australia reserves the right to correct any errors and make changes as necessary. All trademarks, service marks, and trade names mentioned are the property of Farmtrek Australia and are protected under applicable trademark laws.